Rob Brothers

Analyst Perspective

Rob Brothers

PROGRAM DIRECTOR
IDC Software and Hardware Support Services

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Understanding the New Style of IT

Understanding the New Style of IT

Advances will foster access to real-time data that can greatly increase productivity.

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Support Needs for Evolving IT Departments

Support Needs for Evolving IT Departments

IDC believes that CIOs and IT managers will increasingly look to external support providers.

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The Concept of a Lead Service Provider (LSP)

The Concept of a Lead Service Provider (LSP)

This new support landscape will be defined by systems vendors with the goal of helping drive innovation forward for their customers.

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The Benefits of Advanced Support Offerings and Automation

The Benefits of Advanced Support Offerings and Automation

LSPs can help IT teams predict issues and improve best practices with online tools and automation.

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HP’s Approach to Support for the New Style of IT

HP’s Approach to Support for the New Style of IT

They will provide highly flexible levels of both hardware and software support and consulting services.

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