Elaina Stergiades

Analyst Perspective

Elaina Stergiades

RESEARCH MANAGER
IDC Software and Hardware Support Services

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Importance of Support in Changing IT Landscapes

Importance of Support in Changing IT Landscapes

Selecting the appropriate level of support becomes a critical part of the technology purchasing process.

Factors to Consider When Evaluating Support Services

Factors to Consider When Evaluating Support Services

After many years of covering the market, IDC has identified best practices in support services delivery.

EMC Support Options: Foundational Support Portfolio

EMC Support Options: Foundational Support Portfolio

EMC has a legacy of support delivery with a specific focus on the "total customer experience."

EMC Personalized Support Services

EMC Personalized Support Services

EMC's Personalized Support Services allow EMC customers to tailor support agreements for their IT environments.

EMC Support: Challenges and Opportunities

EMC Support: Challenges and Opportunities

IDC sees significant opportunities for EMC to continue continue expanding and improving customer engagement as part of support services.